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UTM Premium Support
Can be purchased as an optional upgrade to the UTM Standard Support for 1, 3 or 5 years and offers a 24 hour up front hardware replacement, automatic software updates as well as technical 24x7 support via Sophos support engineers.
Automatic download and installation of new software releases and pattern updates (with administrator notification).
24h up front
The customer sends the defective device to Sophos at their own risk. A replacement unit will be sent out within 24h after notification and receipt of an RMA number at Sophos’ expense.