1 year 24x7 VMware Software Support for Foundation/Essentials for up to 2 processors
|Ключевые преимущества||2 Way|
|Время обслуживания (дни x часы)||7x24|
|Количество лет||1 лет|
Gold / Platinum Basic VMware support for System x provides 1 and 3 year offerings with 9x5 / 24x7 coverage, packaged within a ServicePac.
Gold and Platinum level support does not include Microsoft Windows, Linux, IBM Director or RDM etc. Support is designed for clients who are trying out VMware products. IBM Software Support Services recommends the standard "Support Line for VMware ServicePac"- under Remote Technical Support Line offerings, wich delivers the full enhanced level of support for any Customer production environment.