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logo Multitronic Oy
Korsholmanpuistikko 38
65100 Vaasa
Web: www.multitronic.fi
Telephone: 06 - 319 77 00
E-mail: info@multitronic.fi

Return of products


Physical Store


If you have purchased a product in one of our stores, you can return the product to the store where it was purchased, if the return policy conditions are met. Please refer to the return policy conditions in our terms of trade for consumers  and for businesses

Webshop


If you have purchased the product from our webshop, you can return it free of cost. However, we ask that you always contact us before returning a product. We also ask you to familiarize yourself with the return policy conditions for consumers and for businesses. You can contact us via our electronic form, by e-mail info@multitronic.fi, or by phone +358 (0)6 319 77 00.

 

Webshop return policy

 

If you are not satisfied with the product(s) ordered and you want to return them, you can do so within two weeks of having received the product(s). Additional information can be found in our terms of trade.

We ask you to primarily contact us with our electronic form, by e-mail info@multitronic.fi, or by phone +358 (0)6 319 77 00.
After you have contacted us, we will e-mail you instructions on how to return the products. Multitronic will pay for any return costs.  

 

Please pack the products carefully. Remember to include everything that was delivered with the product when it was purchased, such as manuals, CDs, panels, etc. It is not allowed to tape up, write on, or use the original box of the product as packing material

Print and enclose the PDF document that was sent to you by e-mail. Tape the document to the exterior of the parcel, and send the parcel by mail.

After the products have been examined at Multitronic Oy, a refund will be paid to your bank account.