Refund conditions for used devices
We offer a refund for the customers' used devices when purchasing a new device. The used device can be a Mac computer, iPhone, iPad, monitor, Apple Watch or Apple TV. A used computer cannot be older than 6 years. For mobile devices, the maximum age is about 4 years. We calculate the refund in our stores based on the model, age and condition of the device, as well as the peripherals. The refund must be used in its entirety for purchasing a new device and cannot be exchanged for money. The customer must be over 18 years old and the legal owner of the device. If the device is less than six months old, customer must present proof of purchase.