DJI Care Refresh 2-Year Plan for DJI RS 4 Pro

The DJI Care Refresh 2-Year Plan for DJI RS 4 Pro is a support service made specifically for the DJI RS 4 Pro gimbal. It provides accidental-damage assistance over a stated two-year period, which is the window during which support is available. During this period, the service provides access to up to four replacement units. The plan uses a finite replacement allowance rather than offering unlimited replacements.

Replacement service has an average turnaround time of approximately three days when a covered incident occurs. Free two-way shipping is provided for replacement units, reducing the transport arrangements required from the user. The service is intended for owners who use the gimbal in demanding shooting environments, such as filmmakers, videographers and other creators whose equipment may be exposed to accidental damage. Support is supplied through DJI's official service rather than being described as third-party cover.

• Digital service format: no physical gimbal accessory is supplied
• One plan per pack
• Collision and impact damage are included among the stated covered incidents
• Drop damage is included among the stated covered incidents
• Water damage is included among the stated covered incidents